Privacy policy

The Ascend operator is responsible for your data (the controller). For anything about your privacy, email minedroid30@gmail.com.

Ascend is run by its owner, who is responsible for your data.

Support questions go through our Discord, as on the contact page.

• Your sign-in. The email address and password you sign in with. Checkout needs a signed-in account with an email.
• Your account. Your username and profile picture, the Discord account you connect if you connect one, and a log of changes to your account (a password change, say) with a keyed hash of the network address each came from, never the address itself.
• Your orders. The order number, what you bought, the price, the date, the email used at checkout and the license keys delivered to it.
• Payments. SellAuth takes your payment on its own checkout page. Your card or wallet details go to SellAuth, not to this site.
• Your cart. What you add to the cart is kept in your browser until you check out.
• Support. What you write in a Discord ticket is held by Discord and read by our team.
• Error reports. When something on the site breaks, an error report goes to our team's private Discord channel. It can include your network address, your browser and your account, so we can fix the problem.

The only analytics are Vercel's, which count page views and page speed without cookies. We don't run any other analytics or tracking.

• To fulfill your order. Delivering your keys, showing your orders, running your account and answering your support tickets.
• Our legitimate interests. Preventing fraud and abuse: keeping checkout and free trials honest, limiting how often things can be tried, and fixing errors.

• Vercel hosts the site.
• Supabase runs our database and sign-in, and stores profile pictures.
• Resend sends our emails: account codes and notices, and order and waitlist emails.
• Cloudflare Turnstile checks free trial requests for bots.
• SellAuth runs checkout and payments, with Stripe processing card payments for SellAuth.
• Upstash, through Vercel, counts requests for our rate limits. It holds your account ID or a keyed hash of your network address, never the address itself, and only for as long as each limit lasts.
• Discord hosts our support tickets and our error reports.

Your account stays until you delete it. We don't delete inactive accounts.

Orders for lifetime plans are kept for as long as the product exists, so you can always find your key. Other orders are deleted 90 days after the order is placed, or 7 days after the plan's term ends if that's later (a three-month key, for example). Your HWID reset history is deleted after 90 days too.

When you delete your account, your profile, sign-in, Discord link, change log, HWID reset history and restock sign-ups are deleted straight away. Your orders stay as accounting records until their 90 days are up, with your email and account taken off them. Keys already delivered keep working until they expire.

Each free trial keeps its account, the trial key, and a keyed hash of the email it counted against, so one trial per email holds even after the account is deleted (the email itself goes with the account). Keyed hashes of the browser and the network address are kept 30 and 7 days.

Support tickets and error reports stay in Discord. Supabase keeps backups of our database on its own schedule, so a deleted record can stay in a backup until that backup is replaced.

The site only uses the cookies it needs to work: the ones that keep you signed in, and a short-lived one while you connect your Discord account. There are no tracking or advertising cookies, so there's no cookie banner.

You can get a copy of your data, or delete your account, yourself:

• Download your data. Sign in, open your account, and press Download my data in Settings, under Your data. You get one file with your profile, orders and their keys, subscriptions, free trials, HWID resets, restock sign-ups, account changes and Discord link.
• Delete your account. In the same place, press Delete account. We say what will be deleted and what stays, then email you a code to confirm it's you. Cancel any subscription that's still active first, on the Subscriptions tab. Staff accounts hand over their role before they can be deleted.

For anything else about your data, or if you can't sign in, email minedroid30@gmail.com or open a ticket on our Discord. We answer export and deletion requests within 14 days.

Our database is in the United States, and the processors above may handle your data in other countries too. Ascend isn't aimed at customers in the EU or the UK.

When we change this policy, we announce it on our Discord and update the date at the top of this page.